Refunds & Return Policy

At Retolin, we are committed to ensuring your absolute satisfaction. If you are not completely satisfied with your massage device, we are here to assist you with returns or exchanges based on the following terms and conditions.

1. Eligibility for Returns & Exchanges

  • Timeframe: Requests must be made within 30 days from the date of delivery.

  • Condition: Products must be in original condition, unused, and include all original packaging, accessories, and tags.

  • Manufacturer Defects: Products with manufacturing defects are eligible for a 1:1 replacement or a 100% refund.

  • Exclusions: Returns will not be accepted if the product has been used, damaged by the user, or is missing its original box/accessories.

2. Return & Exchange Process

  1. Notification: Contact us via email or hotline to initiate your request.

  2. Information: Provide your order details and a description of the reason for the return/exchange.

  3. Shipping: Securely pack the product and send it to our warehouse address.

  4. Processing: Once we receive and inspect the item, your refund or exchange will be processed within 5–7 business days.

3. Refunds

Refunds will be issued to your original payment method. Please note that it may take 3–10 business days for the funds to appear in your account, depending on your bank or payment provider.

4. Shipping Costs

  • Manufacturer Defects: Retolin will cover all shipping costs.

  • Personal Reasons: The customer is responsible for the return shipping fees.

5. Contact Us

If you have any questions, please feel free to reach out: