Return & Refund Policy

At Retolin, your satisfaction is our top priority. If you are not completely satisfied with your massage device purchase, we are here to help.

1. Eligibility for Returns & Exchanges

• Items must be returned within 90 days of the delivery date.
• The product must be unused, in its original condition, with all accessories, packaging, and original tags intact.
• Products with manufacturing defects are eligible for a full replacement or refund.
• Items that have been used, damaged by the customer, or are missing original packaging or accessories are not eligible for return.

2. How to Initiate a Return or Exchange

• Contact our support team via email or hotline to submit your return/exchange request.
• Provide your order details and a brief description of the reason for the return or exchange.
• Carefully pack the item and ship it to our warehouse address provided by our support team.
• Once we receive and inspect the item, we will process your refund or send a replacement within 5–7 business days.

3. Refunds

• Approved refunds will be issued to your original payment method.
• Please allow 3–10 business days for the refund to appear, depending on your bank or payment provider.

4. Return Shipping Costs

• If the return is due to a manufacturing defect: Retolin will cover all return shipping costs.
• If the return is due to a personal reason (e.g., change of mind): The customer is responsible for return shipping costs.

5. Contact Us

If you have any questions about our return policy, please reach out to us:

📧 Email: support@retolin.com

🌐 Website: www.retolin.com